We at Ekana Sevice Private Limited value you as customers and your right to privacy.Any information we collect about you is held with the utmost care and security.Your visit to our Site and your use of any of the services or features we provide is subject to our terms and conditions of which this privacy policy is part.We are committed to use your personal information in a strict and controlled manner.
What type of personal information do we collect?
- Identification and Contact information (such as name, address, phone number or e-mail address), when you are signing up at our website to create an online account to make a purchase.
- Demographic information like your gender and birthday.
- Preferences and interests which you choose to disclose in the course of your browsing on our website via wish list items and items added in cart.
- Information you submit or post in a public platform, on our social media pages or our website, product reviews being one of the examples.
We collect your personal information either directly from you (e.g., if you create an account on our sites/app, or from you passively (e.g., when using tracking tools like browser cookies), or from third parties (e.g. through social media platforms).
If you choose not to submit any personal information when requested to perform a contract or when required by law, you will not be able to receive the product or service you ordered or otherwise register on our web sites, apps or other media.
How do we use your personal information?
All your information collected by us is used to make your experience shopping with us a better experience.Other things for which your data might be used are as follows:
- to improve our understanding of your interests and concerns, and to improve our understanding of your use of our products: we may use your information to make our website, apps and products/services better. We may use your information to customize your experience with us and to tailor our marketing activities to fit your needs and interests as we believe that it is also in our legitimate interest to better serve you and respond to your needs.
- to provide you with our connected services, to process your order, respond to your requests or questions, and manage your complaints: for example, we use your information to process your order and deliver your products. Or, we may use your information to send you information you requested, or to communicate with you about your account or our relationship: we may contact you about changes to the Site or about service updates. We may also contact you about feedback or about this Policy or website terms. In such case, your information is processed to perform the contract we have with you.
- for marketing purposes: we may use your information to contact you, subject to your consent when applicable, about new products and special offers we think you will find valuable.
- for analytics purposes, we may use your information to analyze the sales of our products and to measure the effectiveness of our online or offline campaigns or events, as it is our legitimate interest to optimize our marketing campaigns.
- other purposes: we use information to maintain transaction and other business records for legal, administrative and audit purposes. We also use information to meet legal, insurance and processing requirements.
We are committed to protect your information at all costs and we promise not to indulge in any kind of sale and trade of your sensitive information which you have shared during ordering on this website.This includes your Email address, Phone Number, Billing and Shipping Address, or any product preferences or order history.